Your data, handled with care

SoGoodTea [PLACEHOLDER: registered legal entity and registered address]. Contact: [email protected]. The responsible entity must be identified here before the site launches.

Order and account data: name, email, shipping and billing addresses, optional phone number and order history. Payment data is processed by the payment provider; we do not store full card numbers. We also handle customer messages, language and region preferences, and technical security logs.

We use data to process and deliver orders, provide customer support, maintain accounts, prevent fraud, meet record-keeping obligations and, where requested, send marketing messages. Marketing subscriptions can be withdrawn at any time.

The store uses essential cookies for language, region, cart and security functions. This development version does not include advertising pixels. The Cookie Policy will be updated before any analytics or advertising technology is enabled.

Data may be shared with providers needed to operate the store, including payment, delivery, email and hosting providers. We only share information needed for the relevant service and do not sell personal data.

Orders are dispatched from China and service providers may process data in other countries. Cross-border processing must be reviewed against the registered entity's obligations before launch.

You may contact [email protected] to request access, correction or deletion of your personal data, or to withdraw marketing consent. Some order and financial records may need to be retained for legal or accounting reasons.

Data is kept only as long as needed for orders, support, security and applicable record-keeping obligations. Material policy changes will be dated on this page and, where appropriate, communicated to customers.